Refund policy

Last updated: July 10, 2026

At Malaccawin, the satisfaction of our customers shapes every decision we make. If your order doesn't live up to your expectations, we've made the return process as simple and transparent as we possibly can.

Return Policy at a Glance

Item condition: Unused, unaltered, with original packaging.
Return window: 30 days from the delivery date.
Process: Our support team will guide you step by step.
Restocking fee: $0 — no hidden charges.

30-Day Return Window

You have 30 days from the date your order is delivered to submit a return request.
Products must be unused, in their original condition, and returned in the original packaging.
Restocking fee: None. We do not charge any restocking fees on returned items.

Who Pays for Return Shipping?

Defective or incorrect items: Return shipping is covered at no cost to you.
Change of mind or buyer's remorse: The customer is responsible for return shipping costs.

Step-by-Step Return Instructions

Step 1: Email us at info@malaccawin.com to request a return authorization before shipping anything back.
Step 2: Pack the item securely in its original packaging, including all accessories and documentation.
Step 3: Ship the return to our warehouse at: 5701 Sunset Dr, South Miami, FL 33143, United States.

How Your Refund Is Processed

Item inspection: Every returned product is carefully reviewed upon arrival at our warehouse.
Refund timeline: Once approved, refunds are issued within up to 7 business days, depending on your original payment method.

Exchanges

Need a different size, color, or product? We're glad to help with exchanges. Simply reach out to our support team and we'll walk you through the process from start to finish. Our goal is to make sure you end up with the boots that are right for you.

Contact Information

Store name: Malaccawin
Company name: VN - COMPANIES, LLC
Company number: L25000562048
Company Address: 5701 Sunset Dr, South Miami, FL 33143, United States
Email: info@malaccawin.com
Phone number: +1 786 4141714